Our Commitment to Digital Privacy Compliance
Convergix Automation Solutions (“Convergix”, “us”, “we”, “our”) through our operations, including our website, www.convergixautomation.com (hereinafter referred to as the “Website”) is committed to data privacy and security. We are committed to protecting the privacy and security of your personal information. We adhere to all applicable data privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) in the European Union, Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, California Consumer Privacy Act (CCPA) in California, and similar laws in other jurisdictions, such as the United States and Canada.
This Global Data Privacy Policy outlines our practices for collecting, using, storing, transferring, and disclosing your personal information. This includes information collected through our operations, our Website and its subdomains, as well as other Convergix-owned websites and mobile applications.
By using our Website, you consent to the collection, use, and processing of your user data as described in this Policy. We will only collect and process your personal information to the extent necessary and with your explicit consent.
As part of our commitment to global data privacy compliance and adherence to data protection laws and regulations in all applicable jurisdictions, our data protection program includes robust measures, such as:
- Clear and unambiguous consent mechanisms
- EU Standard Contractual Clauses
- Model data transfer agreements
- Comprehensive privacy policies and procedures
- Regular audits and assessments
Personal Data
Unless you voluntarily provide it (e.g., by submitting a contact us form, signing up for a newsletter, etc.) or explicitly consent, Convergix will not collect any personal information about you through our Website, such as your name, address, phone number, or email address. We will only collect and process your personal data as permitted by applicable laws and regulations.
Purpose of Use
When you voluntarily share Personal Data with Convergix, we will use it exclusively for the intended purpose. This could involve responding to your inquiries, processing orders, enrolling you in events, providing information about Convergix products and services, managing your support accounts, registering you for webinars, or granting you access to additional information or offers.
Moreover, to foster a stronger relationship with you, we may:
- Store and process your Personal Data, and share it with our global affiliates, to gain a deeper understanding of your business needs and explore ways to enhance our products and services.
- Utilize your Personal Data (or authorize a third party to do so) to contact you about relevant Convergix offers or conduct online surveys to better comprehend your requirements.
If you prefer not to have your Personal Data used to strengthen our relationship, especially for direct marketing or market research, we will respect your decision. We do not sell or market your Personal Data to external entities.
Information That We Collect and Use
Convergix Automation Solutions collects personal data you provide to us, including contact information and interaction details. This data is used to personalize communications, enhance webpages, inform customers about updates, for marketing and sales purposes and other business-related activities. You can opt out of communications at any time.
For job applicants, data is used to evaluate skills and comply with legal requirements. Convergix shares data with trusted partners only when legally permitted and ensures high data protection standards.
Supplemental data from external sources may be used, and you can opt-in or opt-out of marketing messages. Convergix never sells, rents, or trades your data. You can unsubscribe from communications and request data deletion or correction at any time. Personal data in public forums can be accessed by others.
For more details or to contact Convergix, email [email protected].
Key points:
- Data Collection: Personal data collected includes contact information and interaction details.
- Data Usage: Used for personalized communications, enhancing webpages, informing about updates, and marketing/sales purposes.
- Opt-Out: Option to opt-out of communications at any time.
- Job Applicants: Data used to evaluate skills and comply with legal requirements.
- Data Sharing: Shared with trusted partners only when legally permitted, ensuring high data protection standards.
- Supplemental Data: Additional data from external sources may be used, with opt-in/opt-out options for marketing messages.
- Data Protection: Data is never sold, rented, or traded.
- Unsubscribe and Data Requests: Options to unsubscribe from communications and request data deletion or correction.
- Public Forums: Personal data in public forums can be accessed by others.
- Web Server Recognition: Recognizes only the visitor’s domain name, not the email address.
Purpose Limitation
Convergix will collect, use or disclose Personal Data supplied by you solely for the purposes disclosed to you, unless the disclosure:
- is a use of the Personal Data for any additional purpose that is directly related to the original purpose for which the Personal Data was collected.
- is necessary to prepare, negotiate and perform a contract with you.
- is required by law or the competent governmental or judicial authorities.
- is necessary to establish or preserve a legal claim or defense.
- is necessary to prevent fraud or other illegal activities, such as willful attacks on Convergix information technology systems.
Communications or Utilization Data
When you use telecommunications services to access our Websites, certain data is automatically generated. This includes information like your IP address and details about your access sessions, such as start and end times and the services used. While this data may potentially be linked to your personal information, we only collect, process, and use it when absolutely necessary and in strict compliance with applicable data protection laws.
Non-Personal Data Collected Automatically
When you visit our Websites, we may automatically collect certain information that doesn’t directly identify you. This includes details like your browser type, operating system, the website that referred you to us, the number of visits, time spent on our site, and the pages you viewed. We might use and share this data with our global affiliates to assess the effectiveness of our Website and enhance their content and performance.
Cookies
Propensity management is the practice of tailoring communications to an individual’s specific interests and needs. To achieve this, we utilize cookies to track your preferences. A cookie is a small file stored on your computer’s hard drive by your web browser. When you revisit our Website, our server recognizes the cookie, providing us with insights into your previous visit. Most browsers automatically accept cookies, but you can adjust your browser settings to decline them. Even without cookies, you can still access most features of our Website. Please note that this privacy statement solely addresses our use of propensity management and does not cover the practices of advertisers. We collaborate with companies that employ third-party cookies and web beacons to gather anonymous data that aids in measuring and enhancing our content and advertising effectiveness. This data is collected in aggregate form only.
Convergix adheres to all global cookie regulations, including the EU Cookie Directive and e-Privacy Regulation. We obtain your consent before placing any cookies on your device. For comprehensive information about our use of cookies, please refer to the Convergix Cookie Policy.
Clear Gifs (a.k.a. Web Beacons, Web Bugs)
We may use technology like clear gifs (also known as web beacons or web bugs), e-tags, JavaScript, and other tools to enhance our website’s content management. These technologies help us understand which content is effective. Clear gifs are tiny, invisible images with unique identifiers, similar to cookies, that track user behavior online. Unlike cookies, which are stored on a user’s computer, clear gifs are embedded directly into web pages. We do not link the information gathered through clear gifs, e-tags, or JavaScript to any personally identifiable information. For more details about Convergix’s use of clear gifs and other technologies, please consult our Cookie Policy.
Children
Convergix is committed to protecting children’s privacy. We will not knowingly collect personal information from children without obtaining prior parental consent, as required by applicable laws. We will only use or disclose a child’s personal information as permitted by law, to seek parental consent in accordance with local regulations, or to protect the child’s well-being. The definition of “child” will vary based on local laws and cultural norms.
Security
Convergix employs industry-standard technical and organizational security measures to safeguard your Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Links to Other Websites
Convergix Websites contain links to other websites. We are not responsible for the privacy practices or the content of other websites you may visit.
Data Security Breaches
Convergix prioritizes the security of your Personal Data. To safeguard it from unauthorized access, use, loss, or destruction, we have implemented robust security controls and intrusion detection software. These systems alert us to any potential or actual security breaches. In the event of a data security breach that significantly impacts your Personal Data, we will promptly notify you. Pursuant to our policies, our data privacy response team will address such incidents swiftly and effectively.
Opting Out and Managing Contact Preferences
You can ask us or third parties to stop sending you marketing or other messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. These may be labeled “Unsubscribe”, “Manage Preferences”, or you may be directed to send a specific letter or word in reply. You can contact us at any time to opt out of specific forms of messaging and to request you only receive messages through specific mediums of your preference. Please direct any requests to: [email protected].
Where you opt out of receiving marketing messages, this will not apply to Personal Data provided to us because of a product or service purchase, warranty registration, product or service experience or other transactions, unless otherwise expressly requested.
Right to Delete
As set forth in applicable regulations (i.e. GDPR, CCPA, etc.), you have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Data from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the Personal Data, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with applicable laws, including but not limited to the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Right to Be Forgotten
Convergix is committed to honoring your right to data erasure. We will take all reasonable steps to erase your data, as requested, using existing technology. However, data that you have publicly shared on our Website or consented to share with third parties is beyond our control. If you believe your data is being retained longer than necessary or wish to withdraw your consent to receive information from us, we will do everything technically possible to erase it. However, Convergix will not be able to erase your data if:
- it is technically impossible; or
- it is required to be retained for legal reasons (if mandated by applicable law).
Do Not Track
Convergix may obtain data lists containing your contact information from third parties. Convergix fully complies with all Do Not Track regulations.
Non-Discrimination
We will not discriminate against you for exercising any rights under GDPR, PIPEDA, CCPA or other applicable date privacy laws.
Questions and Comments
Convergix is committed to transparency and data accuracy. We will respond to reasonable requests to review, correct, amend, or delete any inaccuracies in your Personal Data. If you have any questions or comments about our Global Data Privacy Policy, including requests to review and update your Personal Data, please feel free to contact us. You can contact us by sending an email to [email protected] or by writing to us at the following address:
CONVERGIX Automation Solutions
800 Standard Pkwy
Auburn Hills, MI 48326
Attention: Privacy Policy Compliance
As the Internet, technology, and our systems mature, so will our Global Data Privacy Policy. We will post changes to our Global Data Privacy Policy on this page. Please check this page regularly to keep up to date.